Frequently Asked Questions
All answers to your questions about 123mkb are here
From opening an account to bonuses, deposits and withdrawals, and safe gaming — find detailed information on all topics in our FAQ page.
Thousands of players in Bangladesh join 123mkb every day, and many have questions — how to open an account, how to deposit with bKash, how to use bonuses or where to get help if something goes wrong. In this FAQ page we have provided direct and clear answers to all of those questions, so you can find a quick solution at any time. If you cannot find an answer, our 24/7 live chat is always ready.
Account and Registration
Opening an account at 123mkb is simple and completely free. You need an active mobile number, an email address and a strong password. Fill in the registration form and submit it — your account will be created right away. Please note that this platform is for people aged 21 and above only.
No, each person can only hold one account at 123mkb. Creating multiple accounts risks having your bonuses cancelled and your account suspended. Use a single account with accurate information and stay safe.
Click the "Forgot password?" option on the login page. Verify using your registered mobile number or email and a password reset link will be sent to you. If you have any trouble, get help through 123mkb's 24/7 live chat.
Yes, you may need to verify your account before your first withdrawal. This is part of the platform's security system. Verifying your mobile number and email fully activates your account and lets you enjoy all features. The process is quick and straightforward.
Yes, the 123mkb site is mobile-friendly. Log in easily from any smartphone or tablet browser and use all features — no separate app download needed. It works smoothly on both Android and iOS devices.
Deposits and Withdrawals
A bKash deposit to 123mkb is usually credited to your account within a few minutes. Go to the deposit page, select bKash, enter the amount and confirm with your bKash PIN. There may be a slight delay during busy periods, but the process is generally completed quickly.
The minimum deposit at 123mkb is ৳100 — across all methods: bKash, Nagad, Rocket and Upay. This low limit makes it easy for new players to get started. There are no additional deposit charges.
Yes, withdrawals are available via Nagad as well as bKash, Rocket and Upay. Withdrawal time at 123mkb is just 5-30 minutes. Once you submit a withdrawal request, our team processes it promptly.
The minimum withdrawal amount at 123mkb is ৳800. Before withdrawing, make sure your account is verified and any bonus wagering requirements have been met. You can send money to your mobile banking number with no extra fees.
The basic process is the same. Go to the deposit page, select Rocket or Upay, enter the amount and confirm with your mobile banking PIN. The minimum deposit is ৳100 for all methods and processing times are equally fast.
First, wait a few minutes as there can sometimes be a short delay. If the problem persists, take a screenshot of the transaction or note the reference number and contact 123mkb's 24/7 live chat. Our team will investigate and resolve it quickly.
Games and Rules
To bet on BPL or any cricket tournament, go to the cricket section on 123mkb. Select a match, choose the market type (such as match winner, toss, top batsman) and enter your stake. Review all terms and odds carefully before placing a bet. Please play responsibly.
RTP (Return to Player) is the theoretical percentage of long-term average returns for a game — it is an indicator of how much, on average, you might get back per ৳100 wagered over a long period of play. It is not a guarantee, but a mathematical average. All games on 123mkb are run on fair play principles.
Yes, 123mkb offers live casino games from providers including Evolution Gaming and Ezugi, which can be played directly from Bangladesh. With a good internet connection, you will get a great live experience from both mobile and computer. Chat support in Bengali is also available.
Aviator (by Spribe) is a crash-style game where a plane takes off and a multiplier keeps increasing. Place your bet and cash out before the plane crashes. If you do not cash out in time, you lose your bet. It is a game that combines skill and timing.
Yes, all slot games on 123mkb are optimised for mobile devices. Games from providers including PG Soft, Pragmatic Play and JILI run fast and smoothly on smartphones. A 4G or Wi-Fi connection gives the best experience.
Bonuses and Promotions
When you open a new account at 123mkb and make your first deposit, you will automatically receive a welcome bonus. It is a 100% first deposit bonus — up to a maximum of ৳8,000. For example: deposit ৳1,000 and get a ৳1,000 bonus — total balance ৳2,000.
The wagering requirement for the welcome bonus is 10 times (10x). This means you can withdraw your bonus winnings after wagering 10 times the bonus amount. Example: if you receive a ৳1,000 bonus, you need to wager ৳10,000. This is one of the more accessible conditions in the Bangladesh market.
The 123mkb VIP program has three tiers — Bronze, Silver and Gold. Bronze offers up to 0.3% weekly cashback, Silver up to 0.5% and Gold up to 0.8%. Play more and stay active to move up to higher tiers and enjoy greater benefits.
The welcome bonus is capped at ৳8,000. So even if you deposit ৳18,000, you will receive a bonus of ৳8,000 — giving a total balance of ৳26,000. Depositing more than this will not increase the bonus beyond ৳8,000.
Yes, 123mkb offers special promotional deals during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh and various tournament seasons. Check the promotions page or ask in live chat for the latest offers.
Security and Responsible Gaming
Yes, 123mkb is a safe and reliable platform. All data and transactions are protected with SSL encryption. Our system operates on fair play principles and your personal and financial information is kept completely confidential.
No, 123mkb is for people aged 21 and above only. Minors are strictly prohibited from opening accounts or playing. Keep your account and devices away from younger members of your household. We make no exceptions on age verification.
If you feel your playing habits are getting out of control, contact 123mkb's 24/7 live chat directly or email [email protected]. Our responsible gaming team will arrange a temporary break or permanent closure of your account.
No. 123mkb never sells or unauthorisedly shares your personal information with third parties. Under our privacy policy, your data is used solely for providing the service. Visit the privacy policy page to learn more.
If you or someone close to you is affected by gambling, contact 123mkb's responsible gaming team via live chat or at [email protected]. We will help while keeping everything completely confidential. Visit our responsible gaming page for more information.
If you notice any suspicious or unusual activity — on your own account or another — report it immediately via 123mkb's live chat or at [email protected]. Our security team will investigate promptly and take the necessary action.
Still have a question?
Our support team is with you 24 hours a day, 7 days a week. Chat with us in Bengali via live chat or send us an email.
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