🛡️ Our commitment to safe play

123mkb Responsible Gaming —
Play within your limits, stay protected

Enjoy entertainment in a controlled way. Keep yourself protected with our deposit limits, self-exclusion, and session time settings — for players aged 21+ only.

Why is responsible gaming important?

Online entertainment should be a source of fun — not stress. 123mkb believes every player's experience should be safe, transparent, and enjoyable. Responsible gaming is not just about following rules — it is a conscious decision to take care of yourself.

123mkb has established itself as a popular entertainment platform for millions of people in Bangladesh. But we always want to remind you — gaming is an activity, not a source of income. If you ever feel that gaming is getting out of control, do not hesitate to seek help.

Our platform offers multiple protection tools that you can activate at any time. Deposit limits, self-exclusion, cooling-off periods, and session time limits — all of these are in your hands. Playing within the right limits makes responsible gaming a positive part of your life.

Keep in mind

  • Only use money for gaming that you can afford to lose without causing financial hardship.
  • Play for entertainment, not to win.
  • Set a daily budget and do not go beyond it.
  • Make sure you have time for family, friends, and work — gaming comes after those.
  • Do not play when you are tired or emotionally overwhelmed.

Our protection tools

To support responsible gaming at 123mkb, we have made each of the following tools available to you.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. You will not be able to deposit beyond the set amount, so financial control always stays in your hands.

Session Time Limit

Decide in advance how long you will play in one session. Once the set time is up, the platform will notify you and encourage you to take a break.

Self-Exclusion

If needed, lock your account for a specific period — from one week up to a permanent closure. Once this is activated, you will no longer be able to log in.

Cooling-Off Period

Want a temporary break? Activate a cooling-off period — from 24 hours up to 30 days. During this time you cannot deposit or place bets, but you can still withdraw.

Loss Limit

Decide in advance how much loss you are willing to accept over a set period. Once the limit is reached, betting will be stopped — the best way to protect your finances.

Reality Check

You will receive pop-up reminders at set intervals so you know how long you have been playing. A simple and effective way to stay aware.

Warning signs of problem gambling

If you notice one or more of the following signs in yourself, please seek help.

  • You keep placing bets to recover lost money and try to make up for losses.
  • You are spending more time and money on gaming than you planned, but cannot stop.
  • You are hiding your gaming from family or friends, or lying about it.
  • You are taking out loans or using family assets to fund your gaming.
  • You feel restless, irritable, or unhappy when you are not able to play.
  • You are neglecting work, studies, or family responsibilities to spend time gaming.
  • You are using gaming to cope with boredom, loneliness, or stress.
If you notice any one of the above signs, contact the 123mkb support team right away — we are here for you.

How to set your limits?

After logging in to 123mkb, go to your account settings where you can easily activate any of the protection tools below.

Log in

Access your 123mkb account and click on the profile icon.

Open settings

Go to the "Responsible Gaming" menu.

Choose your limit

Deposit limit, time limit, loss limit, or self-exclusion — activate whichever you need.

Confirm

Save your changes. The limit will take effect immediately and you will receive a confirmation message.

Rules for changing limits

  • Lowering a deposit limit takes effect immediately, but increasing it takes effect after 7 days.
  • Once self-exclusion is activated, it cannot be cancelled before the set period ends.
  • During a cooling-off period, no new bets can be placed, but withdrawing winnings is still possible.
  • For any issue, you can get help in Bengali via our live chat.
21+

For players aged 21 and above only

123mkb strictly prohibits registration and account use by anyone under 21. No financial transaction is completed until age verification is done. If a minor you know tries to use this platform, please inform our support team.

123mkb's commitment to responsibility

What we ensure

  • A secure environment with SSL encryption and fair play technology.
  • Strict age verification to prevent access by minors.
  • Transparent game results — no manipulation.
  • Player data kept private and secure.
  • If problematic behaviour is detected, the support team will proactively reach out.
  • A Bengali-speaking support team trained in responsible gaming.
  • Self-exclusion guaranteed to take effect within 5 minutes.

Build healthy gaming habits

Responsible gaming is not just about restrictions — it is a way to manage your life well. The habits below will help ensure a healthy and enjoyable experience:

  • Before you play, set a fixed budget and a time limit.
  • Take regular breaks during every gaming session — drink water, stand up, take a walk.
  • If you lose, accept it without getting discouraged — be more careful in your next session.
  • Spend time with family and friends — gaming is just one form of entertainment.
  • Give time to other hobbies and activities for your peace of mind.
  • Never play by taking on debt or breaking into your savings.

Need help? We are here

If you feel you are struggling to control your gaming, do not fight it alone. Our support team is ready to speak with you in Bengali — in complete confidence.

123mkb support channels

24/7 live chat — in Bengali
Contact us directly via the chat button on the website. Our trained team will provide immediate assistance.
Email Support
[email protected] — email us for detailed questions or self-exclusion requests.
Complete confidentiality
All your information and conversations are kept completely confidential. Asking for help is a sign of courage.

Enjoy 123mkb safely

Play responsibly and enjoy the excitement of cricket, slots, or casino. Playing within your limits is where the real fun is.

Responsible Gaming FAQs

Find answers to frequently asked questions here.

No, activating self-exclusion keeps your account balance completely safe. You will still be able to withdraw your current balance. However, no new deposits or bets can be placed during the exclusion period.

Lowering your deposit limit takes effect immediately. However, increasing the limit requires a 7-day cooling period. This rule is in place to protect your finances.

Contact us directly via live chat or email us at [email protected]. Our team can assess the situation and initiate a third-party self-exclusion process. All information is kept confidential.

A cooling-off period is a temporary break — usually 24 hours to 30 days — that ends automatically. Self-exclusion is a more serious step — your account remains fully closed until the set period (at least one week up to permanent) is over.

No. The minimum age to open an account at 123mkb is 21. We follow a strict age verification process and under no circumstances are users below 21 allowed to use the platform.

No. While self-exclusion is active, you will not receive any bonuses, promotional emails, or marketing messages. Your protection is our first priority.