Your Privacy Is Our Responsibility

1 What Information We Collect

When you register an account and use services on the 123mkb platform, we collect the following types of personal information:

• Identity Information: Full name, date of birth, national ID number (where applicable), photo.
• Contact Information: Email address, mobile number.
• Financial Information: Payment method details — bKash, Nagad, Rocket, or Upay account numbers (for processing transactions).
• Technical Information: IP address, browser type, device information, login time, and activity logs.
• Usage Information: Game play history, betting information, transaction history.
• Voluntary Information: Any information you share with support via live chat or email.

2 How We Collect Information

We collect your information through the following methods:

• Direct Provision: Information you provide yourself during registration, login, deposit or withdrawal requests, and when contacting support.
• Automated Collection: Your browsing activity through Cookies, web beacons, and similar technologies.
• Third Parties: Transaction confirmation information from payment service providers (bKash, Nagad, etc.).
• KYC Verification: From documents you provide for identity verification purposes.

3 Purpose of Using Information

123mkb uses the information collected about you only for the following legitimate purposes:

• Creating, managing, and securing your account.
• Processing deposit and withdrawal transactions.
• Improving service quality and providing a personalized experience.
• Preventing fraud and ensuring platform security.
• Providing 24/7 customer support in Bengali.
• Informing you about promotional offers, bonuses, and updates (you may opt out).
• Responsible gaming monitoring and providing necessary support.
• Meeting legal and regulatory obligations.

4 Data Storage and Security

123mkb applies industry-standard security measures to protect your privacy. We use SSL (Secure Socket Layer) encryption technology to keep your data transfers secure.

• Encryption: All sensitive information is stored using advanced encryption technology.
• Access Control: Only authorized personnel can access your information.
• Regular Audits: Our security systems are regularly reviewed and updated.
• Data Retention Period: Information is retained for as long as your account is active and as long as necessary to meet legal requirements.

5 Sharing Information with Third Parties

123mkb never sells your personal information. However, information may be shared in the following limited circumstances to provide services:

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay to process transactions.
• Service Providers: Technology partners who assist in operating our platform — who work under strict confidentiality agreements.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: With security agencies in the interest of platform security and financial protection.

We do not share your information with any third party outside the cases mentioned above.

6 Cookies Policy

Cookies are used on the 123mkb website. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: For maintaining login sessions and core platform functionality.
• Functional Cookies: For remembering your preferences and language settings.
• Analytics Cookies: For monitoring website usage and improving services.

You can control or disable cookies from your browser settings. Please note that disabling certain cookies may limit some platform functionality.

7 Your Rights

123mkb recognizes the following rights for users regarding their personal information:

• Right of Access: You may request to know what information we hold about you.
• Right of Correction: You may request correction if there is an error in your information.
• Right of Deletion: In certain circumstances you may request deletion of your information (for information not subject to legal obligations).
• Right to Restrict Processing: In certain cases you may request that the use of your information be limited.
• Opt-Out from Marketing: You may request to stop promotional emails or messages.
• Right to Complain: You may raise a complaint regarding any breach of our privacy policy.

Contact our support team to exercise any of the rights above.

8 Privacy of Minors

The 123mkb platform is for users aged 21 and above only. We do not knowingly collect any information from persons under the age of 21.

If we become aware that information belonging to a minor is in our system, we will immediately close the relevant account and delete the information. Parents or guardians may contact us to raise concerns about this.

9 Data Transfers

Your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:

• Adequate data protection measures are in place in the destination country.
• Industry-standard encryption is used for data transfers.
• Third-party service providers are contractually bound to maintain our privacy standards.

10 Policy Changes and Contact

This privacy policy may change from time to time. For significant changes we will post a notice on the website and inform you via your registered email. You can always see the "Last Updated" date at the top of this page.

For any questions or concerns regarding the privacy policy, please contact our support team:

• 24/7 Live Chat — in Bengali
• [email protected]

Our privacy team will process your request as quickly as possible.